Fonebak is registered under the Data Protection Act 1998, registration number Z1649419 and is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it and what options you have if you do not want us to use your information.

What data do we collect from you?

Fonebak (www.Fonebak.com) is a website owned and operated by Regenersis Environmental Services Ltd that allows you to obtain money or donate to charity in exchange for your unwanted mobile phone. You can choose the 'Quick Donate' option to send us your device and the monetary value of the handset will be donated to BBC Children in Need. However, if you want to sell your device and receive money, you will need to complete a one time registration and log in during subsequent visits.

We collect the minimum data necessary to identify you as a Fonebak customer so that we can provide you with a cheque for the device you have sent in.

To register, we ask for your name, address, and email address as mandatory fields. This information is used for correspondence relating to your transaction. You will also be asked for some optional information which will assist us with improvements to the site. You will also be asked to create a password which you will use for future access to the website. On subsequent visits to Fonebak.com, you only have to log in using the username and password you supplied on registration.

How is this data used?

At the time of registration you will also be asked if you would like to receive information about news and special offers. Receiving email information from Fonebak is exclusively an 'opt-in' process meaning that you must give us consent to send it to you - otherwise we simply won't send it. We also use aggregate data of all participants in the programme for marketing and research analysis; however, we never include individual customer data in these reports. We never sell your information or provide it to a third party without your consent.

Use of cookies on this site

Some of our web pages use cookies. A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer's hard disk so that the website can remember who you are.

When you access our website or login to our secure area we send you an encrypted session cookie. A session cookie is a temporary cookie that only remains in the cookie file of your browser until you leave the site. This cookie is used to validate your access to different parts of the site.

Cookies used on our sites are set to expire (i.e. to be deleted by your browser) either within 20 minutes, or as soon as you leave the BGS site, however some browsers are known to keep cookies beyond their expiry date, and only delete them when you exit your browser, or shut down your computer.

This website uses Google Analytics, a web analytics service provided by Google, Inc. Google Analytics uses cookies to help this website analyse how users use the site. 

Security through Secure Sockets Layer (SSL)

An important additional level of security is used at Fonebak by using a cryptographic system called SSL that ensures that every time there is a transfer of information back and forth between your browser and our web server that information is encrypted so that no one can ever read it if that information was intercepted by rogue hackers. You can recognize when SSL is in effect by looking for a closed lock icon at the bottom of your web browser.

Links to other websites

The Fonebak website contains links to other websites, which are not covered by our Privacy Policy.

Your rights

In addition to the steps we take to protect your personal information, you are also protected in the UK by the Data Protection Act. Among other things, this law makes websites and the companies who create them accountable for processing personal data lawfully and fairly. To get more details about the DPA and your rights, visit the Information Commissioner's Office website at http://www.ico.gov.uk. This site will give you a wealth of information related to any privacy questions you might have.

You can receive a copy of the personal information that Fonebak has about you by writing to the: Privacy Officer, Regenersis, Eurocourt, Oliver Close, West Thurrock, Essex, RM20 3EE

Include your full name and email address you use to access the Fonebak.com site, your complete postal details and a cheque for £10 payable to Regenersis. You should allow four weeks for your request to be processed.

How to remove yourself from our communication listings

If you wish to stop receiving information from Fonebak, please send an email to: unsubscribe@Fonebak.com. Put "Unsubscribe" as the subject and enter your Fonebak account number in the body text.

Please allow 7 days for the changes to take place.